Safety Center
Your safety and security are our top priorities
Emergency Contact
If you or a learner is in immediate danger or experiencing an emergency, contact local emergency services immediately.
Every tutor on TutorMzansi undergoes a rigorous multi-step verification process before they can accept bookings. Here's what we check:
Identity Verification
Valid South African ID or passport verification with facial recognition matching.
Qualification Verification
Direct verification with educational institutions to confirm degrees, diplomas, and teaching certifications.
Criminal Background Check
Comprehensive SAPS criminal record check, including checks for crimes against children. Renewed annually.
Professional References
Verification of at least two professional references from previous employers or educational institutions.
Profile Review
Manual review of tutor profile, teaching methodology, and communication skills by our safety team.
Start with Online Sessions
We recommend conducting the first few sessions online via video call. This allows everyone to get comfortable before considering in-person meetings.
Public Places for First Meetings
If meeting in person, choose public locations like libraries, coffee shops, or community centers for initial sessions.
Parental Oversight
Parents/guardians are welcome to observe sessions, especially for younger learners. Many parents choose to remain present during in-home sessions.
Trust Your Instincts
If something feels wrong or uncomfortable, trust your instincts. You can end a session at any time and report concerns to our safety team.
Keep Communication on Platform
Use TutorMzansi's messaging system for all communications. This creates a record and helps us maintain safety standards.
Verify Tutor Badges
Always check that your tutor has the verification badges displayed on their profile before booking.
We take your privacy seriously and comply with the Protection of Personal Information Act (POPIA).
- All personal data is encrypted and stored securely
- We never share your information with third parties without consent
- Payment information is processed through PCI-compliant secure gateways
- You can request access to or deletion of your data at any time
- Regular security audits and updates to maintain the highest standards
We maintain a safe, respectful community through clear standards and swift action against violations:
- Zero tolerance for harassment, discrimination, or inappropriate behavior
- Immediate investigation and action on all reported safety concerns
- Suspension or permanent ban for serious violations
- Cooperation with law enforcement when necessary
If you experience or witness any safety concerns, inappropriate behavior, or violations of our community standards, please report it immediately. All reports are taken seriously and investigated promptly.